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At BaptistCare, we are committed to providing person-centred care that promotes independence, quality of life, and a sense of belonging. Our homes are strong and supportive communities, with caring, attentive staff who will welcome and support you as you settle in, and provide ongoing, tailored care to meet your individual needs and preferences.
We support people with dignity and respect, whether you are independent, have complex clinical needs or require dementia care, right through to end-of-life palliative care. Our dedicated team is here to partner with you and your family, providing a holistic approach to ensure that you are well cared for, feel safe, and are living well.
Putting people first means listening, and learning what matters to our residents. For many, this is having the same familiar faces provide personal care each day.
Our “MyTeam®” approach brings together residents, their families, and care workers in a partnership that ensures each person receives care from the same group of team members, every day that they are at work. It is this continuity of care that enables deeper connections, a better understanding of residents’ needs and preferences, and support for a meaningful life.
We understand that transitioning into aged care homes can be a difficult time for everyone involved. Our team of residential aged care specialists are here to help answer your questions and guide you through the journey.
Here we explain the three simple steps to accessing Residential Aged Care and My Aged Care to assist you in understanding the process.
As part of our dedication to continuous improvement, we are working towards being recognised as a leader of workplace safety in the not-for-profit aged care and community services sector.
We are excited that recently BaptistCare NSW & ACT has been recognised, gaining certification under the International Standard ISO45001 – Occupational Health & Safety Management Systems. This certification relates to our Residential aged care centres and our head office based at Norwest, NSW.
In a health and safety context, the certification sets BaptistCare apart from other aged care providers in Australia or New Zealand who have not achieved safety certification on the scale that we have at BaptistCare.
This health and safety certification is another reason employees can have confidence in how thorough an approach BaptistCare takes to create a safe environment for our employees.
Your feedback is important to us. We encourage all feedback and suggestions as we know this is the best way to ensure we can continue to maintain the highest standards of care, support and professionalism across our organisation.
If you would like to know more, please complete the form and one of our residential aged care specialists will be in touch.
